Decorated Earth
Decorated Earth /

Privacy Policy

Effective Date: 01/12/25

Decorated Earth is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and safeguard the personal information you provide when using our website, contacting us, or engaging our services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website or engaging Decorated Earth, you consent to the practices outlined in this Privacy Policy.

 

1. Information We Collect

Decorated Earth collects personal information required to provide our services, communicate with customers, and operate our business effectively.

Personal information we may collect includes:

  • Your name

  • Phone number

  • Email address

  • Residential or business address

  • Project details (e.g., tiling requirements, site information)

  • Images or videos provided for quoting purposes

  • Any other information you voluntarily submit through forms, emails, or enquiries

Non-personal information may include:

  • Browser type

  • Device information

  • Pages visited on our website

  • IP address

  • Cookies and analytics data

This information helps us improve website performance and provide a better user experience.

 

2. How We Collect Information

We may collect information in the following ways:

  • When you complete an online enquiry form

  • When you contact us via email, phone, or social media

  • During on-site consultations or service delivery

  • When you provide details for quotes or invoices

  • Through cookies and website analytics tools such as Google Analytics

We only collect information directly from you unless otherwise authorised or required by law.

 

3. How We Use Your Information

Decorated Earth uses your personal information to:

  • Provide quotes, services, and customer support

  • Respond to enquiries and communicate with you

  • Deliver tiling services at your residential or commercial property

  • Process payments

  • Improve our services and website functionality

  • Maintain business records

  • Comply with legal obligations

We do not sell or rent your information to third parties.

 

4. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Suppliers or contractors assisting with your project

  • Payment processing providers

  • Website hosting providers

  • Legal, accounting, or regulatory authorities when required by law

All third parties are required to protect your personal information and use it only for its intended purpose.

Decorated Earth does not share customer information with marketers, unrelated businesses, or unauthorised parties.

 

5. Storage & Security

We take reasonable steps to keep your personal information safe and secure. This includes:

  • Secure digital storage

  • Password-protected systems

  • Limited access for authorised staff only

  • Regular monitoring of website security

  • Secure disposal of data that is no longer required

Although we take strong precautions, no online system is entirely risk-free. You provide information at your own discretion.

 

6. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

  • Improve website performance

  • Understand site usage

  • Personalise your browsing experience

You may disable cookies through your browser settings; however, some features of the website may not operate correctly.

Analytics data does not personally identify you.

 

7. Accessing & Updating Your Information

You may request access to your personal information or ask us to update inaccurate details at any time.

To make a request, please contact us using the details below.
We will respond within a reasonable timeframe and may request proof of identity for security purposes.

 

8. Retention of Information

We retain personal information only for as long as required to:

  • Provide services

  • Maintain business and financial records

  • Meet legal and regulatory obligations

Once information is no longer needed, we securely delete or de-identify it.

 

9. Third-Party Links

Our website may contain links to external sites.
Decorated Earth is not responsible for:

  • The content of external websites

  • Their privacy practices

  • The handling of your information by third-party websites

We recommend reading the privacy policies of any external sites you visit.

 

10. Children’s Privacy

Decorated Earth does not knowingly collect personal information from children under 16.
If we become aware that such information has been collected without parental consent, we will delete it as soon as reasonably possible.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.

The updated version will be posted on this page with a revised effective date.
Continued use of our website or services indicates acceptance of any changes.

 

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Decorated Earth
Byron Bay, NSW Australia
Email: office@decoratedearth.com.au

We take privacy concerns seriously and will respond promptly and professionally.