Decorated Earth
Decorated Earth /

Terms & Conditions

1. Introduction

Welcome to Decorated Earth. By using our website, services, and online platforms, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies referenced on this site.
If you do not agree with any part of these terms, please discontinue use immediately.

Decorated Earth is a professional tiling business based in Byron Bay, Australia, specialising in residential and commercial tiling services across the Northern Rivers region. These Terms and Conditions outline your rights and responsibilities when using our website and engaging our services.

 

2. Definitions

  • “Decorated Earth”, “we”, “us”, “our” refers to Decorated Earth, the business operating this website.

  • “You”, “your” refers to any visitor, customer, client, or user of the website.

  • “Website” refers to all pages, content, and digital services available at our domain.

  • “Services” refers to all tiling services, consultations, quotations, advice, and related work offered by Decorated Earth.

 

3. Use of Website

You may use this website for lawful purposes only. You agree not to:

  • Interfere with the security, functionality, or integrity of the website

  • Upload malicious code, spam, or harmful content

  • Attempt to gain unauthorised access to any part of the website

  • Use our content for misleading, competitive, or unlawful purposes

We reserve the right to restrict access to any user who breaches these terms.

 

4. Intellectual Property

All website content, including text, images, branding, graphics, and layout, is owned or licensed by Decorated Earth and protected under Australian copyright law.

You may not reproduce, modify, publish, distribute, or commercialise any content without written permission from Decorated Earth.

 

5. Quotes, Pricing & Services

Decorated Earth provides quotes and service descriptions in good faith based on the information provided by the client. Please note:

  • All quotes are estimates only unless explicitly stated as fixed-price.

  • Prices may vary depending on site conditions, access, materials, and unforeseen requirements.

  • Any variations requested by the client may incur additional charges.

  • Service availability may change due to scheduling, supplier delays, or material availability.

Australian Consumer Law (ACL)

Our services come with guarantees that cannot be excluded under the ACL. You are entitled to:

  • Services performed with due care and skill

  • Services fit for their intended purpose

  • Accurate descriptions of the services provided

 

6. Client Responsibilities

To ensure safe and efficient delivery of services, clients agree to:

  • Provide accurate project information during the quoting process

  • Allow reasonable site access during agreed hours

  • Ensure the site is safe, tidy, and free of obstructions

  • Obtain necessary approvals (e.g., strata, building, or owner permissions)

Decorated Earth is not responsible for delays or additional costs arising from inaccurate details, site access issues, or hazards outside our control.

 

7. Payments & Invoices

Unless otherwise stated:

  • All prices are in Australian dollars (AUD)

  • Deposits may be required prior to commencing work

  • Final payment is due upon completion of the service

  • Late payments may incur fees or interest

  • Materials purchased on behalf of the client remain the property of Decorated Earth until payment is received in full

We reserve the right to suspend or withhold services where payments remain outstanding.

 

8. Cancellations & Refunds

Your rights under Australian Consumer Law apply.

Decorated Earth may offer cancellations or refunds where required by law, including where:

  • Services are not delivered with due care and skill

  • Services do not match their description

  • The service is unreasonably delayed due to factors within our control

Cancellations by the client must be made in writing. Deposits may be non-refundable where materials have been purchased or scheduling commitments have been made.

 

9. Disclaimers

9.1 General Disclaimer

All website information is provided in good faith. Decorated Earth does not guarantee:

  • That website content is always accurate, current, or error-free

  • That the website will be uninterrupted or secure

  • That images displayed on the site will perfectly match actual materials (e.g., tile colour variations)

9.2 Professional Disclaimer

Decorated Earth provides professional tiling advice based on the information available at the time. However:

  • Final decisions regarding materials, colours, and styles remain the responsibility of the client

  • Natural variations in tiles, stone, and materials are normal and not considered defects

  • Structural or underlying building issues discovered during tiling works may require third-party contractors

9.3 Limitation of Liability

To the extent permitted by law, Decorated Earth is not liable for:

  • Indirect, incidental, or consequential losses

  • Damages resulting from misuse, poor maintenance, or third-party interference

  • Issues arising from pre-existing site conditions beyond our control

Nothing in these Terms limits your rights under Australian Consumer Law.

 

10. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. Decorated Earth does not endorse or accept responsibility for:

  • External website content

  • Accuracy of third-party information

  • Security risks associated with external websites

Use of third-party sites is at your own risk.

 

11. Privacy

We collect and handle personal information in accordance with the Australian Privacy Principles (APPs).
By using our website or submitting an enquiry, you consent to:

  • Our collection of personal information

  • Our use of that information to respond to enquiries, provide services, and improve our business

We do not sell or share personal information with unauthorised third parties.

 

12. Cookies & Analytics

This website may use cookies, tracking tools, and analytics (such as Google Analytics) to improve performance and user experience.

You may disable cookies through your browser settings, but some website features may not function properly.

 

13. Changes to Terms & Conditions

Decorated Earth may update these Terms and Conditions at any time. When changes are made, the updated version will be posted on this page with a revised date.
Continuing to use the site indicates acceptance of the updated terms.

 

14. Governing Law

These Terms and Conditions are governed by the laws of New South Wales and Australia.
If a dispute arises, you agree to submit to the jurisdiction of NSW courts.

 

15. Contact Information

For questions about these Terms and Conditions, please contact:

Decorated Earth
Byron Bay, NSW Australia
Email: office@decoratedearth.com.au